Customer Care › shopping at P3pper's
To make purchases on our Website you do not need to register. Please refer to our Terms and Conditions of Sale for full details.
+ ABOUT US
Every P3PPER’S design piece starts with paper sketches in hand. This visual idea becomes a digital file refined in steps that gradually reach finer details. We rely on 3D printing and prototyping throughout the product design and development process. The most advanced 3D printing and casting technology is used to produce our designs. Through this innovative technology, complex designs no longer need to be discarded. We can fully explore the limits of our fantasy and amaze with intricate, inspiring designs that could only be produced with 3D printing and casting technology.
Each piece from our collection is created one-by-one with the use of 3D printers with a guarantee of no mass production. With a made-to-order scheme, we are able to offer highly customizable products.
All of the designs and products included on this Website are the property of Maria Merz trading as P3PPER’S at www.p3ppers.com. All the copyright and other intellectual property rights in our Website and the material on our Website are reserved.
+ HOW TO ORDER
On the product page, select the desired material/color and size of the product; Add the product to Basket; Once you have finished shopping, go to your basket; Select a shipping method and a payment method; Enter your shipping and payment details; Check that the information you entered is correct and click “Review & Purchase”.
You will receive a confirmation email with the details of your order. After you received your order confirmation, we will send you and email confirming your order has been processed and goes in production and again once it has been dispatched.
+ ORDER STATUS
Your Order has been confirmed
A confirmation that we have received your order. Your order is processing, we have reviewed and accepted your order.
Your Order goes in production
Your order has been processed and goes in production.
Your Order has been dispatched
As soon as the order is dispatched, we will send you a confirmation email with the Tracking Number to track the delivery of your parcel.
+ CHANGE OR CANCEL MY ORDER
If you would like to change your order please contact us as soon as possible, preferably within 24 hours of purchase. We recommend that you do this by email to firstname.lastname@example.org. You will need to give us your name and address details, as well as your Order #.
Note that all P3PPER’S products are made-to-order. Once an item goes into production, we can no longer change or cancel it. You may cancel your order before the order has been processed and goes in production and you have received your confirmation email » Your Order goes in production.
For more information, contact the Customer Care.
+ GIFT WRAP
From our classic ring presentation boxes to our soft jewellery pouches, every jewellery item we send is carefully arranged so that it arrives presentation-ready. Click here for full details.